Artificial intelligence and social listening to inform policy

Misinformation has the potential to spread like a virus, and such “infodemics” have the potential to hamper the global response to Coronavirus disease (COVID-2019). To combat this, a number of organizations have already started to employ novel technologies to listen to citizens and turn opinions expressed online into real time data to inform policy decisions in a timely manner. The objective of the webinar was to share lessons learned in social and web analytics for health policy, particularly in the context of COVID-19.