At Carnegie Library of Pittsburgh, our customers are our priority, and we strive to serve people with care and authenticity. Our goal is to create a welcoming environment as we engage the community in literacy and learning.

Carnegie Library of Pittsburgh is proudly: 

• • An anti-racist organization 
  • Open to all 
  • A judgement-free place for everyone  
  • Shared by the community 
  • Used by many different people for many different reasons 

Carnegie Library of Pittsburgh maintains a presence in the following virtual spaces: Facebook, CLP Instagram / TeenSpace Instagram, Twitter, YouTube, LinkedIn as well as the CLP blog and Chat service. The following outlines the code of conduct we request of everyone when engaging with the Library and/or its followers within our virtual community spaces:  

• • We ask that everyone engage in conversations which support the safety and enjoyment of all virtual visitors to the Library’s platforms. 
  • Everyone must adhere to Library policy and online host terms of service. 
  • Stay on topic. Comments and posts should be related to the issue or topic discussed. 
  • We ask everyone not to share misleading or false information, gather signatures, solicit contributions or conduct surveys in our virtual spaces. 
  • The Library is not responsible for any of the patron–generated comments/content that appear on the catalog or website(s). A posted comment is the opinion of the poster only, and publication of a comment does not imply endorsement or agreement by Carnegie Library of Pittsburgh. 
  • Virtual users may report concerns. Moderators will endeavor to review those concerns as soon as possible. In some instances, we will not have the resources to review user comments and posts, but we do reserve the right to edit or delete user comments and posts in a manner consistent with our mission and policies. The Library will not remove all posts that have been reported and the Library cannot respond individually to every report. 

Carnegie Library of Pittsburgh expects conversations occurring in its online spaces to adhere to a shared culture of mutual respect. Behavior that violates the Online Code of Conduct includes, but is not limited to: 

• • Overt advertising or promotion for commercial ventures unsanctioned by Carnegie Library of Pittsburgh.  
  • Chats or comments engaging in disorderly, harassing, suggestive, discriminatory, violent or aggressive behaviors to other commenters or Library staff. This also extends to discussions of self-harm. 
  • Posting or threatening to post personal information about others (“doxing”).  
  • Failing to cease negative behavior when asked to stop.  
  • Advocating for or encouraging any of the above behaviors. 

While Carnegie Library of Pittsburgh encourages an open forum, posts and comments are moderated by library staff. The Library reserves the right, within its sole discretion, to hide, remove and/or report submissions or comments that are unlawful or violate this code of conduct. 

The following behaviors will result in immediate exclusion from the Library’s virtual spaces, with potential for exclusion from Library physical spaces: 

• • Anyone engaging in disorderly, harassing, discriminatory, violent or aggressive behaviors, including racist, homophobic, transphobic language or actions, and stalking. 
  • Violating the platform’s terms of service – these actions may be taken independent from Library staff control. 

The Library promotes free expression and good civil discourse. Intimidation or harassment of a racial, religious or other biased nature is especially destructive and opposed to the Library’s purpose of being a welcoming and safe place for all. Such behavior toward patrons or staff will result in immediate virtual exclusion or other disciplinary action. 

ALA Online Code of Conduct