Virtual visits: health care anytime, anywhere
We understand sometimes you might not feel well enough to drive to a clinic or your provider’s office. That’s why we offer virtual visits so you can see a provider when and how it’s most convenient for you.
Quick Care Video Visits
- For kids 2+ and adults
- Available 24/7 – meet with the next available provider
- We’ll bill you or your insurance
Start a Quick Care Video Visit
Video visits with your provider
- For kids and adults
- Often available by appointment with members of your care team
- We'll bill your insurance
Start a scheduled visit
E-visits
- For kids 2-11 and adults
- Available 24/7 – use Symptom Checker to see if you’re eligible
- We'll bill your insurance
Try Symptom Checker
Get started with virtual visits
Virtual visits are another way for you to get health care with a provider. Just like an in-person urgent care or visit to your provider’s office, you can get care for minor illnesses like cold, flu or sinus infection through these video visits.
Quick Care Video Visits help you or your child age 2 or older see a provider quickly for minor health concerns. Our video visit providers are here for you 24/7.
You also can meet with your care team during office hours via video instead of driving to their office.
E-visits are also a great option to get care any time of day. Just complete a questionnaire and get an email response from a provider within an hour. To see if an e-visit is a telehealth option for you, use Symptom Checker. This tool can help you find the right type of care based on your symptoms.
The biggest benefit of virtual visits is getting health care without leaving the house when you’re sick. Also no need to load up the car with your sick child (and their siblings) to drive and sit in a busy waiting room.
Virtual visits are available to almost everyone in your family, though kids younger than 2 years old still need to be seen by their own provider. Ask your child’s pediatrician about scheduling a video visit or an in-person appointment instead.
If you’re 18 or older and physically located in Illinois, Wisconsin or Michigan, you can request a video visit. You also can request video visits for kids ages 2-17 if you’re their legally authorized representative.
When doing virtual visits, you can rest assured we protect your health information. Video visits are powered by Zoom and feature telehealth security measures such as meeting IDs and visit verifications to ensure only you and the provider have access to your visit. We also keep your personal information safe when you’re recommended an e-visit when using Symptom Checker.
Yes, virtual visits can be an option for care if you think you’re experiencing COVID symptoms. Contact your primary care provider to ask if they can see you either in person or with a video visit. Or hop on a Quick Care Video Visit anytime to discuss your symptoms and testing options.
If you’ve tested positive for COVID, use Symptom Checker to find the right type of care for you. You may be able to complete an e-visit questionnaire for treatment options.
Our telehealth visits start in LiveWell. Learn how to begin a video visit or find the right type of care based on your symptoms with Symptom Checker.
Don’t have an account yet? Set up a LiveWell account now.
Your virtual visit options
When you can’t pencil in an appointment
Minor health concerns are inconvenient – and when life gets busy, visiting an immediate or urgent care can be, too. With Quick Care Video Visits, you can see a provider any time and from anywhere, 24/7.
When you want comfort in a familiar face
A little reassurance from the care team you know and trust can go a long way. Video visits with your provider are just like office visits – minus the trip.
When you need the right visit, right now
Symptom Checker can help you find the right type of care based on your symptoms. From 24/7 e-visits and Quick Care Video Visits to in-person urgent care, we’ll recommend the best visit for you.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.
Learn more about LiveWell and its features.
