April 2022 newsletter
Feature Articles
Digital solutions: Video tutorials on self-service tools
Evernorth is committed to making your life easier by continually improving your digital experience and providing self-service tools to improve your office’s efficiency and reduce administrative burden.
Explore the digital solutions available to you, watch brief video tutorials, and browse through other resources to learn how to navigate the Evernorth provider website (Provider.Evernorth.com).
Tutorial topics
- Access and registration: Users must be registered to access many of the functions available at Provider.Evernorth.com. If you haven't already signed up for site access, you can self-register here. If you would like to learn more, view the Access and Registration video turorial.
- Electronic funds transfer (EFT) online enrollment and management: By enrolling in EFT you can eliminate paper check delivery and handling and gain access to funds the same day as a deposit. EFT also allows you to improve payment bulking and reconcile payments by using a single remittance tracking number. To learn more, view the Electronic Funds Transfer (EFT) Online Enrollment & Management video tutorial.
- Online remittance reports: The online remittance report is an explanation of your processed claims, which includes direct deposit activity and checks with explanation of payment. Access and view your online remittance reports the day you receive your deposit. If you would like to learn more, view the Online Remittance Reports video tutorial.
- Procedure code benefit lookup: For PPO policies, access your patient’s benefit information with ease using a procedure code. Use this tool to view patient benefit information for selected procedure codes when performing an eligibility and benefit search, verify if precertification is required, see the completed and remaining status when a benefit has limitations, and save benefit reference numbers. To learn more, view the Eligibility and Benefits video tutorial.
- Claim reconsideration and appeals: This feature provides users with appropriate access the ability to submit and check the status of appeals and claim reconsideration requests online 24/7. To learn more, view the Claim Reconsideration video tutorial.
Additional information
For more information and resources, visit Provider.Evernorth.com > Resources > Behavioral Health Education and Training.