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If you've already deployed SAP User Experience Management (UEM) by Knoa, this webinar will provide you with tips—directly from customers and Knoa experts—on how to finetune the application to get the data you need to manage your remote workforce in this ongoing virtual work environment.
For those considering SAP UEM by Knoa, you'll learn how SAP customers have reached peak performance by monitoring real-time data that tells them whether employees are using their software properly and identifies problem areas that require additional training. Attend this event and learn how to:
- Monitor usage patterns for remote users
- Ensure employee productivity is not impacted by working remotely
- Proactively identify struggling users and pinpoint specific areas where they struggle to provide timely support
- Validate and prioritize issues reported to Help Desk
- Shorten the cycle to resolve issues
Agenda
- AGL Energy (15 minutes)
AGL is an essential service (keeping the lights on). They needed to switch to remote working for their call centre teams in Australia, India and Philippines. - TGS, presented by Edison Consulting (15 minutes)
TGS, the largest natural gas distributor in Latin America, leveraged user analytics from SAP User Experience Management by Knoa to quickly gain insights during the COVID-19 lockdown period. - Pharmaceutical, Utilities, and Distribution Industry Use Cases (30 minutes)
Managing the Remote Workforce: Lessons from the Frontlines- A utilities company, using data provided by SAP UEM by Knoa, moved all customer support workers to a work from home environment.
- A pharmaceutical company running a network of pharmacies, which have seen huge increases in demand.
- A distribution company providing AMS to a massive electronic and general goods manufacturer manages the demand from their client to ensure that their systems and workforce continue to operate without performance degradation.
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