SYSTEMS STATUS
Network Outages Impacting USG Systems and Services
Incident Report for USG Services
Resolved
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of the affected systems and services. The systems should continue operating normally.

In the event that you experience any further access issues, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Posted Nov 28, 2022 - 09:02 EST
Monitoring
Information Technology Services (ITS) has restored full functionality of systems and services. We will continue to monitor the systems for stability. If you are still experiencing issues with access to systems and services, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Posted Nov 22, 2022 - 09:56 EST
Investigating
Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.
Posted Nov 22, 2022 - 08:20 EST
Monitoring
Information Technology Services (ITS) has restored full functionality of systems and services. We will continue to monitor the systems for stability. If you are still experiencing issues with access to systems and services, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Posted Nov 22, 2022 - 07:49 EST
Investigating
Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.
Posted Nov 22, 2022 - 07:41 EST
This incident affected: GALILEO - Georgia's Virtual Library (GALILEO, GIL, GIL Express), GeorgiaFIRST Financials (GeorgiaFIRST PeopleSoft Financials, GeorgiaFIRST Marketplace, TeamMate Audit Management System, FPLAY, GeorgiaFIRST Marketplace UIT), PeachNet Cloud Services (PeachNet Virtual Data Center, PeachNet Cloud Backup), GeorgiaVIEW Online Learning (GeorgiaVIEW Online Learning Environment (QPROD), GeorgiaVIEW Online Learning Environment (XPROD), Augusta University, Georgia Southern University), GeorgiaBEST Banner Managed Services (Abraham Baldwin Agricultural College, Albany State University, Atlanta Metropolitan State College, Clayton State University, College of Coastal Georgia, Columbus State University, Dalton State College, East Georgia State College, Fort Valley State University, Georgia College and State University, Georgia Gwinnett College, Georgia Southern University, Georgia Southwestern State University, Gordon State College, Middle Georgia State University, Savannah State University, South Georgia State College, University of West Georgia, Valdosta State University), GeorgiaBEST Degree Works Managed Services (Abraham Baldwin Agricultural College, Albany State University, Atlanta Metropolitan State College, College of Coastal Georgia, Columbus State University, Dalton State College, Fort Valley State University, Georgia Gwinnett College, Georgia Southwestern State University, Middle Georgia State University, Savannah State University, South Georgia State College), PeachNet Network (Abraham Baldwin Agricultural College, Albany State University, Apogee, Atlanta Metropolitan State College, Augusta University, Clayton State University, College of Coastal Georgia, Columbus State University, Dalton State College, East Georgia State College, Fort Valley State University, Georgia Archives, Georgia College & State University, Georgia Department of Audits, Georgia Department of Transportation, Georgia Gwinnett College, Georgia Highlands College, Georgia Institute of Technology, Georgia Law Reapportionment Office, Georgia Public Library Service, Georgia Southern University, Georgia Southwestern State University, Georgia State University, Georgia Student Finance Commission, Gordon State College, Kennesaw State University, Middle Georgia State University, Savannah State University, South Georgia State College, University of Georgia, University of North Georgia, University of West Georgia, ITS Data Center (DB300), UGA Data Center (Boyd), USO Athens Office, USO Atlanta Office, USO Shared Services Center, Valdosta State University), OneUSG Connect (OneUSG Connect – Database, OneUSG Connect – Core Practitioner, OneUSG Connect – Employee and Manager Self-Service), Georgia Archives (ARCNAS, Content Manager, Finding Aids, Historical Organizations Directory, Virtual Vault), Internal USO Services (FS1 File Sharing Service, USO BoardEffect, USO Email and Calendar, USO SharePoint / OneDrive, USO SSO, USO Teams, USO VPN, USO Corporate Applications), Augusta University Financials (Augusta University Financials, Augusta Health eShop, AUFPLAY), and Data Warehouse and Business Intelligence, INGRESS Registration Sharing System, MOVEit Managed File Transfer, ServiceNow, USG Identity Proxy, USG Technology Store, USO Cybersecurity Alerts, Web Services (www.usg.edu).