Troy Engle
You can't book rides more than a half hour before you need it. You can't set a pickup time. You can't change your booking. You can't use an active ticket for rides on the app, you have to show the driver. You can't book connecting rides. All of these problems are on the schedule on demand service for the micro transit. These all need fixed to improve the rating.
14 people found this review helpful
Charles Chapman
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They got rid of the interactive aspect of the trip planner which was a great tool. But now, it's just so vague and watered down. If you take an underground route you'll lose signal and the map freaks out. My Dallas Red Line turned into Blue and I had no way of knowing because half the signs are obstructed. Getting back was a complete nightmare because the app is so limited and the map is so poorly designed. It shouldn't freak out when users lose signal for a few seconds. So sad.
29 people found this review helpful
Tony Storcke
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Be careful with this app. If for any reason you try to activate a pass over wifi, the system will expire the pass and you will not be able to use it. So if there is a cellular outage in your area, you are out of luck. Even worse, if you do everything right, there is no guarantee that the pass will activate. Even on a cellular network, it's a crapshoot. If you restart your phone then the pass may show as available to use. If it won't activate, restarting your phone may cause the pass to activate
4 people found this review helpful