Refund policy

RETURNS AND REFUND POLICY

Buyers may have certain statutory rights to cancel their order under applicable consumer protection laws and the Company will respect all such applicable laws. In addition to these statutory rights, returns of Goods purchased on the Platform and Services are governed by the Company’s return policy as described in this section. Buyers agree to review this section and print and retain a copy for their records.

The Buyer will be assumed to have accepted the Goods unconditionally unless the Refund Conditions are met (as defined below) and the reason for refund is not an Excluded Reason (as defined below).

If the Refund Conditions are met, and the Claim is not based on an Excluded Reason, the Vendor shall send a pre-paid shipping label to the Buyer, who will then be responsible for shipping the Goods back to the Vendor. After the Vendor receives the Goods and determines that the Goods are in the same condition as when delivered to the Buyer, the Buyer may receive up to a full refund (on the card the Buyer used to purchase the Goods) of the Purchase Price excluding any taxes and shipping costs (the “Refund”).

Excluded Reasons (the “Excluded Reason”)

To return any Goods, the Buyer’s claim (the return “Claim”) must not be based on an Excluded Reason.

The Buyer acknowledges and agrees that the Goods are handmade items and may vary slightly from any photographs listed. The Buyer is responsible for reading descriptions carefully. To discuss and/or clarify any additional information, after the Buyer places an order, the Buyer can also contact the Vendor.

Excluded Reasons include (but are not limited to) Claims based on the fact that:

• Goods were damaged by the delivery carrier;

• Goods were received after the delivery date (as listed on the Platform and Services) due to delivery delays;

• Goods that, although accurately described by a Vendor, do not meet the Buyer’s requirements or needs;

• The cost of the delivery fee was inaccurate or too high; or

• Portions of the Goods that were not intended to be painted or finished (including, without limitation, the underside or the backside of the Goods) are not painted or finished.

Conditions for Refund (the “Refund Conditions”). To receive any refund, the Buyer must fulfill the following conditions:

• the Buyer must start the process to return the Goods to the Vendor within seven (7) days of making their Claim (the “Return Request”). This Return Request (for which a Form is provided in Schedule “E”) must include a detailed description of the Goods as well as photographs of the Goods (among other information) and must be submitted to the Company;

• The Company, after receiving the Return Request, shall, in its sole discretion, approve, ask for more information, or reject the Return Request. If the Company rejects the Return Request, the decision is final. If the Company requests more information (for example: better photographs), the requested information must be submitted to the Company before the return process can continue (“Company Approval Process”); 

• the Goods must be in the same condition as when they were delivered to the Buyer; 

• Goods must not have been purchased by the Buyer in person; and

• Payment must have been made in accordance with Section 3 of Schedule “A” (Payment Terms) in the Buyer's Terms of Use.

 

 

 

RETURN REQUEST FORM

Fill out this information and email it to returns@handmadehomeco.com.

Name of Buyer: ___________

E-mail Address: ___________

Mailing Address: ______________

Order Number: ______________

Description of Goods:

Reason for Return (Note: cannot be based on an Excluded Reason, as defined in the Agreement)

Photographs: Please attach photographs of the Goods sufficient to allow the Company to accurately assess the condition of the Goods. If the photographs do not meet this requirement (for example: if the photographs are taken in poor lighting), the return request may be rejected.