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Elmbridge Customer Parking Survey
Help us shape the parking strategy for Elmbridge!
if you are a business owner/manager operator, there is a specific survey here:
https://forms.gle/oJ9xXSGuyuR1g1AP6
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* Indicates required question
1. Are you:
A resident
Someone who commuters TO the borough
Someone who commutes FROM the borough (e.g parks and takes a train)
Someone who shops in the borough's town and village centres
A service user (e.g. Doctors Surgery)
A tourist or visitor
Other:
1a. Do you use a season ticket to park in council car parks:
Yes
No
Clear selection
2. To help us understand the needs of different types of customers please let us know your approximate age:
Under 24
25 - 49
50 - 65
Over 65
Clear selection
3. How has COVID-19 changed your use of car parks across the borough
It has gone down signicantly
1
2
3
4
5
It has gone up significantly
Clear selection
4. How do you usually get to towns and villages in the borough
Walk or Cycle
Public Transport
Drive and park free in parking or your employers' parking
Drive and park in Council operated car parks
Drive and park in paid parking operated by another supplier e.g. Supermarket
Other:
Clear selection
5. What are your top five factors when choosing a car park?
Please note that this question has [7] options (columns).
To view all the options you must either scroll to the left or turn your phone through 90 degrees.
*
Allows longer stays
Easy access / fits my car
Easy payment options
Electric Vehicle Charging
Location
Pleasant, safety and security
Price
Most important
2
3
4
5th important
Allows longer stays
Easy access / fits my car
Easy payment options
Electric Vehicle Charging
Location
Pleasant, safety and security
Price
Most important
2
3
4
5th important
6. Which council operated car park do use most often?
Choose
Ashley Park - Walton on Thames
Ashley Road - Thames Ditton
Baker Street - Weybridge
Berguette - Esher
Cedar Road - Cobham
Churchfield Road - Weybridge
Civic Centre - Esher
Drewitts Court - Walton on Thames
Halfway - Walton on Thames
Hare Lane - Claygate
Heath North - Weybridge
Heath South - Weybridge
Heather Place - Esher
Highwaymans Cottage - Esher
Hollyhedge Road - Cobham
Manor Road - Walton on Thames
Mayfield Road - Walton on Thames
Monument Hill - Weybridge
New Berry Lane - Hersham
Oatlands - Weybridge
Southbank - Long Ditton
Steels Lane - Oxshott
Thamesmead - Walton on Thames
Torrington Lodge - Claygate
Walton Park - Hersham
Walton Road - East Molesey
York Road - Weybridge
I don't use council car parks or I park on-street
7. How happy are you with the the look, feel, lighting and sense of security in that car park?
Please note that this question has [4] options (columns).
To view all the options you must either scroll to the left or turn your phone through 90 degrees.
Very unsatisfied
Unsatisfied
Satisfied
Very satisfied
Cleanliness
Lighting
Sense of security
Bay markings and surfacing
Ease of driving around
Size of parking bays
Very unsatisfied
Unsatisfied
Satisfied
Very satisfied
Cleanliness
Lighting
Sense of security
Bay markings and surfacing
Ease of driving around
Size of parking bays
Clear selection
8. What is your preferred payment method when using a car park in the borough?
Contactless debit / credit card
Card using a PIN number
Automated via my car (e.g. through GPS system)
Cash
Phone app (e.g. the Ringo application)
Phone via text messaging or calling a number
Purchase a parking season ticket to park
I already have purchased a parking season ticket to park
Clear selection
9a. Do you have a 'plug-in' electric vehicle
I do own one
I do not own one, but plan to buy one in the next year
I do not own one and I am not planning on buying one
Clear selection
9b. Do you think you would use electric vehicle points in car parks
I do use charging points in car parks
I would use them (e.g if more were provided)
I would probably not use them
I am not planning on buying a plug in vehicle
Clear selection
10. What do you think of short stay (under 3hrs) tariff in the borough?
Too expensive
1
2
3
4
5
Very reasonable
Clear selection
11. What do you think of long stay (over 3hrs) tariff in the borough?
Too expensive
1
2
3
4
5
Very reasonable
Clear selection
Any other comments
Your answer
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