02/13/2024 |
JL/JH providers |
Claims pricing issue |
An issue was identified with telehealth services claims and place of service 10 pricing incorrectly. The claims priced at the facility rate regardless of provider specialty. |
This issue is currently being investigated. Once research has been completed all impacted claims will be adjusted to the non-facility rate.There is no customer action needed. |
Open |
|
JL/JH physician assistants (PA) & nurse practitioners (NP) |
Claims denied incorrectly |
An issue was identified resulting in the incorrect denial of claims submitted with a rendering specialty of physician assistant or nurse practitioner. |
The system has been updated to correct the issue. Impacted claims are currently being reprocessed, no customer action is needed. |
Open |