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Title
Discontinued Support: DL Series Backup and Recovery Appliances -
Description
Thank you for your continued support of Quest solutions.
On April 30, 2018, Quest discontinued the sale of the DL appliances. Hardware warranty of the DL appliances have all expired as of April 30, 2023. Customers running Rapid Recovery on DL appliances should consider replacing the hardware. Replacing the DL appliance hardware also requires that Rapid Recovery licenses are switched to software only licenses, which are not tied to specific hardware. -
Cause
Quest is not able to further extend the support of DL appliances hardware. Quest will continue to support the Rapid Recovery software, according to the maintenance end date of your current maintenance agreement. -
Resolution
What you need to do:
- Please contact sales to arrange the updated software only licenses.
We are committed to providing you with world class support while handling your ongoing product and service's needs. Be sure to check out the Rapid Recovery Product Support page to find solution articles, tips and tricks, tutorials, documentation, notifications, life cycle tables, training, and a product user forum.
To check a DL Appliance hardware warranty status:- Head over to the Dell Warranty portal: Support Services and Contracts | Dell US
- Type the service tag in the textbox and click "Search"
- Locate the "Support Services" status and expiration date.